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Unit
5 Woodgate Way South,
Eastfield Industrial Estate,
Glenrothes,
Fife, KY7 4PF
Tel: 01592 773677
fax: 01592 773533
email: sales@falkland.co.uk |
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Bosch
Car Service Code of Practice Gains OFT Approval
The
Codes membership consists of independant garages providing car
repairs and it sets the standard that members must comply with
when providing vehicle repair services to customers
Consumers
will now be able to look for the Bosch Car Service / OFT Approved
code logo when Looking for car repairs in order to gain the benefits
of the approved code which include: |
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a
requirement to provide clear pre-contractual information including
completion times
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the
offer of a written estimate that includes the cast of parts,
labour, and any other costs or services and VAT
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cancellation
rights exceeding those available at law
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guarantees
on the work carried out (parts and labour)
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protection
of any prepayments if a Bosch Car Service member ceases to trade
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an
independant redress scheme (arbitration)
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Bosch
Service |
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Fife's
premier Bosch Service Agent
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a
requirement for Bosch Car Service members not to recommend or
carry out work which in unnecessary or unnecessarily expensive
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regular
anonymous visits / mystery shops to test the technical and customer
handling skills of the Bosch Car Service network plus annual
audits to ensure the code is adhered to and an independant disciplinary
review panel to ensure that the disciplinary procedures deal
effectively with instances of non-compliance
Reproduced
by kind permission of the Office of Fair Trading Newsletter Issue
9 |
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©
Falkland Performance Centre 2005 - 2009 |